terms & conditions

Faults

As my jewellery is both handmade as well as handcrafted, there will always be some variations between pieces. Normal wear and tear on jewellery items is not considered a manufacturing fault. If you feel a piece of jewellery is faulty, or if breakage has occurred, please contact me at create@thomascoenjewellery.com.au.

Imagery of Product

I take great care to ensure that all imagery of my products is a fair representation of the scale, finish and colour of a piece. If you require further imagery, please reach out to me at create@thomascoenjewellery.com.au and I will happily supply this where possible. Please take care to ensure your full understanding of the scale prior to purchasing.

Sizing

Should a purchased piece require resizing, please contact create@thomascoenjewellery.com.au for instructions. Customers will be responsible for all postage and redelivery charges for resizing. Resizing fees may apply, this is quoted on a case-by-case basis depending on the piece. Please consult the “Ring sizing guide” prior to ordering to ensure you order correctly or reach out to me if you need help determining your accurate size prior to ordering.

Stones

Thomas Coen Jewellery uses predominantly natural stones. These vary in shade and colour. Stones shown in online images may not always exactly match the stone in every piece, as each stone is unique. This variation is expected and is not considered a fault.

Your Personal Information

Any information provided by you is protected. Thomas Coen Jewellery fully appreciates and respects the importance of privacy on the internet and will not share or sell your personal information with anyone. Please see the “Privacy Policy” for more information.

Returns Policy

Thomas Coen Jewellery offers a 14 day return policy for the “Coen Collection” items. You must advise me within 48 hours of receiving your special piece of your intention to return and the jewellery must not be worn and in its original packaging. I do not offer exchanges or refunds for any item that has been altered, engraved, worn or customised in any way.

You will also need to ensure that the piece/s is/are covered by insurance in transit by the courier, and that it is required to be signed for on delivery. Thomas Coen Jewellery does not take responsibility for incoming packages while they are in transit from you.

Any custom-made to order jewellery is non-returnable and non-refundable. An order cannot be cancelled after a deposit has been paid.